Helmer Scientific designs, integrates, manufactures, markets, and distributes specialized medical and laboratory equipment to clinical and life science customers in over 125 countries.
Are you ready to join us and make a difference? We have a career opportunity for a Field Service Manager to join our team!
The Field Service Manager:
To oversee the daily activities of the Field Service Team, while ensuring first class service delivery and participating in the development and implementation of strategic and tactical service objectives. Administers compensation, tracks training and completes quarterly performance evaluations. Ensure the delivery of best-in-class customer support effective services. Accountable for managing field service resources as well as the management of customer assets.
Maintains service and performance measures for both the individual and the team while developing and mentoring the team members. Also ensures complete field service coverage of the United States utilizing direct resources as well as third party service partners to support the regions.
Responsible for the planning, and execution of all team assigned tasks. Ensures that a diverse set of implementation and support activities are delivered successfully, leading teams to accomplish objectives by managing all resources and activities and ensuring that the goals and objectives of the services are accomplished within prescribed time frame. Oversees the communication flow between functional groups. Develops, motivates and coaches team to ensure they achieve results.
Relative Work Experience:
Certifications / Licenses: None required.
Computer Systems / Software:
If you don’t meet the minimum requirements we’ve listed, but still think you are qualified for the job, you are welcome to apply for consideration.
As an EEO/AA Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, ancestry, disability status, sexual orientation, gender identity, genetic information, veteran status or any other protected characteristic.
Helmer is committed to creating a diverse, equitable, and inclusive workplace in which we respect and celebrate each person.